More than 88,000 members trust 4Front with their financial well-being. We value experiences, so that we can support our neighbors on their journey. What does this really mean? It means the life events that bring our members through our doors matter to us. It also means that we recognize that the experience our financial experts provide to our members is just as important.
The Voice of the Member | What our members say about us
To ensure we remain on top of efforts to deliver the very best banking experience, we randomly survey more than 1,000 members each month through email. Each and every survey is reviewed by a human and the results are used to ensure exceptional service levels, improve processes, and enhance products and services.
So what do our members say about us? Read on.
I was treated just like a family member.
Terry B. Gaylord | February 2021
Online banking and the app are the best I've used.
Bryan B. East Jordan | February 2021
It is nice to have someone on your side who will give you that chance.
Eugene D. Manistee | January 2021
I have and do recommend your services to all my friends and colleagues.
Randall P. Boyne City | January 2021
I genuinely felt like I made a new friend.
Ryan S. Charlevoix | January 2021
We're not just a number, we're people.
Leroy P. Manistee | January 2021
I just love the way I’m treated.
Linda C. Traverse City
My last account was compromised and 4Front was on top of it immediately. I can't thank them enough.
Lauri T. Kalkaska
Credit unions are supposed to make people feel safe with their money and 4Front does that.
Preston K. East Jordan
When no one else would give me a chance to prove I was worthy of an auto loan, 4Front gave me a chance.
Mary J. Boyne City
We're proud to be part of more success stories than any other northern Michigan financial institution.
MemberXP | Measuring and improving the member experience
We partner with MemberXP, a web-based platform helping dozens of credit unions across the country measure the quality of their member experiences. We survey five different experiences – new loan, new membership, transaction, member care (problem resolution) and dealership financing. And we’re proud to excel in each area, having been recognized among MemberXP clients as achieving Best of the Best status in several categories.Go to main navigation