4Front Credit Union is pleased to introduce VideoTeller, a completely interactive drive-thru banking experience now available at our East Jordan, Kalkaska, Mancelona, Petoskey North and Hastings Street (Traverse City) locations!
VideoTeller is an interactive teller machine (ITM), which looks like a traditional ATM, but offers an expanded array of financial services through face-to-face video interaction, all from the comfort of your vehicle. And all VideoTeller terminals offer service Monday through Friday 7:00am - 7:00pm and Saturday 9:00am - 2:00pm!
Enhanced Convenience | Keeping you in the driver's seat... literally
We know you've got more things to do than time to get them done. At 4Front, we're always on the lookout for ways to make your banking experience better. VideoTeller can offer the benefit of a branch lobby visit without leaving your vehicle. Maybe you'd like to deposit half your paycheck in your 4Front account, make your auto loan payment with a portion of the other half AND receive the remainder back in cash and coins... without leaving your vehicle. Completely doable with VideoTeller!
Solutions On-The-Go | Local, specially-trained team members
VideoTeller services are delivered remotely by a specialized 4Front team member, located in northern Michigan, and connected to you with industry-leading technology and security. While using VideoTeller, you’ll be served on-screen by our terrific VideoTellers. This team of financial solutions providers will handle all of your banking needs efficiently and effectively, ensuring you're back on the road as quickly as possible.
VideoTeller Frequently Asked Questions
VideoTeller is an enhanced drive-thru banking service currently available at our Mancelona location. Similar to an automated teller machine (ATM), VideoTeller is a full-service transaction device that looks just like an ATM, but provides the option of face-to-face interaction during all drive-thru transactions within business hours. It's staffed remotely by a specialized 4Front team member and offers expanded services, seeking to replicate the in-branch experience while allowing members to remain in the comfort of their own vehicle. VideoTeller can also function as a traditional ATM outside its regular service hours or if the user prefers the default ATM experience.
VideoTeller terminals are available currently in our Mancelona, East Jordan Petoskey North and Hastings Street (Traverse City) drive-thru lanes. We anticipate expanding VideoTeller to additional locations soon.
VideoTeller terminals offer expanded service hours -- 7:00am - 7:00pm ET on weekdays and 9:00am - 2:00pm ET on Saturdays.
Traditional ATMs (or automated teller machines) offer limited transaction options like cash withdrawals, basic cash or check deposits and balance inquiries. VideoTeller offers all of these core functions and much more! Virtually all transactions previously requiring an in-branch visit can now be performed with VideoTeller during regular business hours. For example, VideoTeller allows you to split your cash or check deposit amongst loan payments, cash back and/or account deposits... all within the same transaction.
VideoTeller also extends additional flexibility to members requiring specific cash amounts. Cash withdrawals from ATMs were previously limited to round dollar amounts, typically in multiples of $10 or $20. The specially-trained, local team member servicing you through VideoTeller can now dispense specific dollar amounts, even including coins.
Absolutely. VideoTeller uses the same leading-edge security technology employed by our branch locations and ATMs. When initiating a transaction, a member's identity is verified by scanning their government issued identification at the pad reader located on the VideoTeller terminal.
VideoTeller can't wash your car or change its oil. It also can't break up with your boyfriend or girlfriend for you. That would be just cold.
Seriously though, the only banking tasks VideoTeller can't do for you currently are opening new accounts, approving and funding loans and generating cashier's checks.
Yes! VideoTeller terminals will replace all 4Front ATMs. The timing of VideoTeller upgrades will depend upon the age and operating capacity of each ATM. Currently, VideoTeller is available at our Mancelona, East Jordan, Petoskey North and Hastings Street (Traverse City) locations.