COVID-19 Consumer Resources
As a locally headquartered financial cooperative, we know that many families in the communities we call home are challenged by the economic impact of the COVID-19 and the extraordinary measures taken to contain its spread. We're doing everything we can to ensure your complete connectedness with your funds and accounts, but that simply may not be enough for many families. We're ready to help in any way we can.
Not Sure What to Do? | We've got options to help you weather this storm
If you're unsure about making ends meet, please reach out to us right now. We've identified a variety of options to help both members and non-members handle any challenges headed their way. To expedite impacted members' requests for assistance, we're offering the form below. Completed forms are directed to a team dedicated to identifying ways we can assist our impacted members.
Economic Impact Payment | What you should know about the forthcoming stimulus payments
The recently enacted Coronavirus Aid, Relief, and Economic Security (CARES) Act provides for a $1,200 stimulus check to adults earning up to $75,000. Couples earning up to $150,000 may receive $2,400. We've compiled information and additional resources about this effort to cushion the economic impact of the pandemic on America's families.
MiMortgage Relief Partnership | 4Front among network of Michigan financial institutions committed to void COVID-19-related home loss
We're proud to partner with the Michigan Department of Insurance and Financial Services and more than 200 state financial institutions to formalize measures geared to prevent home loss as a direct result of effects attributable to COVID-19.
4Front has previously enacted many of the measures stipulated by the MiMortgage Relief Partnership. Under the initiative, participating financial institutions have agreed that they will continue to work with their impacted residential mortgage loan borrowers in at least the following ways:
Providing affected borrowers with a 90-day grace period for all mortgage payments. Financial institutions will offer mortgage-payment forbearance for 90 days, allowing borrowers to reduce or delay their monthly mortgage payment. In addition, the financial institutions will:
- Provide a streamlined process for requesting forbearance for COVID-19-related reasons, supported with available documentation;
- Confirm approval of and terms of their forbearance program (which should include reasonable solutions for resuming payments at the end of the forbearance term); and
- Where appropriate, provide the opportunity for borrowers to extend a forbearance agreement if they continue to experience hardship due to COVID-19.
Providing relief from mortgage-related late fees and charges for 90 days. For affected borrowers who reach an agreement with their financial institution, financial institutions will waive or refund mortgage-related late fees for at least 90 days.
Foregoing new foreclosures for 60 days. Financial institutions will not initiate any foreclosure sales or evictions for 60 days for affected borrowers who reach an agreement with their financial institution.
Refraining from reporting adverse credit scoring information based upon the borrower’s accessing relief. Financial institutions will not report adverse credit scoring information for affected borrowers who reach an agreement with their financial institution. Financial institutions will report other credit information consistent with Consumer Financial Protection Bureau (CFPB) or other federal agency guidance.
Working with borrowers on their specific needs or concerns. If a financial institution varies from these provisions to the benefit of the borrower or to address specific borrower requests, concerns, or individual financial health, this would be deemed in the spirit of the partnership. In particular, issues surrounding escrow and tax and insurance payments may require more individualized assistance.
4Front continues to identify and employ measures to minimize the financial impact of COVID-19 on its members and our participation in the MiMortgage Relief Partnership is continued demonstration of this commitment.
Financial Crisis Management | Always available resources for those impacted by the current health and financial crisis
A crisis is often unexpected, especially something like we're currently experiencing. But you can navigate more effectively through troubling times by exploring your options and making educated decisions. Banzai, 4Front's youth and adult financial literacy partner, offers a robust library of complementary resources to help you manage a financial crisis.
Service Channel Suggestions | Tips to avoid longer than normal service times and stay safe
While our lobbies have returned to normal business hours, you may wish to consider utilizing other remote account management channels to save time. If exisitng medical considerations prevent you from wearing a mask or make you more suceptible to illness, please consider the below suggestions to both expedite your service experience and limit your exposure to other individuals.
- Need to withdraw cash? Instead of using a potentially busy VideoTeller terminal, drive-thru or branch lobby find a 4Front remote ATM or a CO-OP Network ATM near you.
- Need to deposit a check? Use the mobile deposit feature within our mobile app 4FrontGo and deposit a check in seconds.
- Need to deposit cash? Find a deposit-taking 4Front or CO-OP Network ATM and use the "Search Options" feature to locate those nearby that accept cash deposits.
- Need to transfer funds between accounts? 4Front's virtual banking and 4FrontGo mobile app make funds transfer and a litany of other actions safe and easy.
- Need to pay a bill? Try our free Bill Pay service, found in both virtual banking and 4FrontGo.
- Need to make a loan payment? Use any of the numerous Loan Payment options available, including the convenient Express Pay and Telephone Payment services.
4Front's complete suite of remote account management tools means you can remain close to your funds while exercising the social distancing requested by public health authorities.Go to main navigation